TY  - BOOK
AU  - Efron, Ronald T. Potter
TI  - Working anger: preventing and resolving conflict on the job
SN  - 9788178220253
U1  - 152.47 
PY  - 2001///
CY  - Delhi
PB  - New Age Books
KW  - 	 Anger in the workplace.
KW  - Conflict management
N1  - 1  Three Goals: Prevent, Reduce, and Resolve
2  Preventing Useless Anger and Harmful
Conflict
3  Anger and Conflict Reduction
4  Conflict Resolution
5  The Threat of Violence
6  Do You Have an Anger Problem?
7  Beyond Technique: A Journey of Head
and Heart
ER  -