Working anger: preventing and resolving conflict on the job/
Ronald T. Potter Efron
- Delhi : New Age Books, 2001.
- 176p. ; 23cm.
1 Three Goals: Prevent, Reduce, and Resolve 2 Preventing Useless Anger and Harmful Conflict 3 Anger and Conflict Reduction 4 Conflict Resolution 5 The Threat of Violence 6 Do You Have an Anger Problem? 7 Beyond Technique: A Journey of Head and Heart