Besterfield, Dale H. <br/><br/>
Total quality management/ 
Dale H. Besterfield 
 - 3rd ed. 
 - New Delhi:  Pearson,  2008. 
 - 652 p. 
<br/><br/>I. PRINCIPLES And PRACTICES. <br/>1. Introduction. <br/>2. Leadership. <br/>3. Customer Satisfaction. <br/>4. Employee Involvement. <br/>5. Continuous Process Improvement. <br/>6. Supplier Partnership. <br/>7. Performance Measures. <br/>II. TOOLS AND TECHNIQUES. <br/>8. Benchmarking. <br/>9. Information Technology. <br/>10. Quality Management Systems. <br/>11. Environmental Management Systems. <br/>12. Quality Function Deployment (QFD). <br/>13. Quality By Design. <br/>14. Failure Mode and Effect Analysis (FMEA). <br/>15. Products Liability. <br/>16. Total Productivity Maintenance. <br/>17. Management Tools. <br/>18. Statistical Process Control (SPC). <br/>19. Experimental Design. <br/>20. Taguchi's Quality Engineering. <br/>Appendix. <br/>References. <br/>Index. 
<br/><br/><label>ISBN: </label>9788120328839  8120328833 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES/T