Interviewing in a changing world: situations and contexts / Jonathan H. Amsbary, Larry Powell.

Includes bibliographical references and index.

1: INTRODUCTIONThe Basics of InterviewingI. Types of InterviewsA. Workplace InterviewsB. Informational InterviewsC. InterrogationsD. Health InterviewsII. Phases in the Interview ProcessA. PreparationB. OpeningC. Q & AD. ClosingIII. Techniques for Interviews. Question SequenceB. Verbal Tools1. Types of Questions 2. The Use of SilenceC. MonitoringD. Feedback. Interview StructureVI. Interviewer/Interviewee Relationship VII. Nonverbal Issues in the InterviewVIII. Summary SECTION 2: INTERVIEWING IN THE ORGANIZATIONAL SETTING2. The Employment Interview: The Employer's PerspectiveI. The Purpose of Job InterviewsII. The Interviewer's PreparationA. Assessing the Organization's Needs. Advertising the PositionC. Filtering the ApplicantsIII. Conducting the InterviewA. Assessing CapabilityB. Assessing Work Ethic. Assessing Interpersonal MaturityIV. The Behavioral Interview. Varying by Employment PurposeVI. The Resume ProbeVII. Puzzle-Based Interviews VIII. The Legal Side of Employment InterviewsIX. Summary3. The Employment Interview: The Job Applicant's PerspectiveI. Starting the ProcessII. ResumesA. What to DoB. What Not to DoIII. Cover LettersIV. Preparing for the InterviewV. Summary4. Online Employment Interviews: Changing the GameI. The Online Process: First the Ad and then the Interview. On-line InterviewsIII. Nailing the Online InterviewPreparation & PracticeTechnology and set-upThe InterviewIV. Follow-upV. Summary5. Performance Appraisal and Exit InterviewsI. Purposes of Appraisal InterviewsII. Levels of AssessmentIII. Legal IssuesA. DiscriminationB. HarassmentIV. Common Problems with Appraisal InterviewsA. Problems with ReliabilityB. Problems with ValidityV. Methods of Performance AppraisalA. Management by Objectives.B. Behavioral EvaluationsC. Forced RankingsVI. Improving Performance AppraisalsVII. Employee Responses VIII. The Exit Interview. SummarySECTION 3: INTERVIEWING IN THE MEDIA6. Newspaper InterviewsI. The Priority of AccuracyII. The Interview ProcessIII. Types of Journalistic InterviewsA. News/Features Interviews. Press Conferences. Roundup InterviewsD. Reluctant Sources. Levels of ConfidentialityV. Summary 7. Interviews on Radio and TelevisionI. The Sound BiteII. Types of Broadcast InterviewsA. Live InterviewsB. Spot InterviewsC. Public Official InterviewsD. Celebrity Interviews.III. Tricks of the TradeIV. The Other Side of the MicrophoneV. Checkbook JournalismVI. Summary8. Interviews in the Political ArenaI. The Press SecretaryII. Media InterviewsA. Newspaper InterviewsB. Broadcast InterviewsIII. Spin DoctorsA. PrimingB. FramingC. Word ChoiceIV. Sunday News ShowsV. Campaign DebatesVI. Legislative HearingsVII. Summary SECTION 4: RESEARCH INTERVIEWS 9. Qualitative Research Interviews. In-Depth InterviewsA. Retrospective InterviewsB. Known Associates InterviewsC. Field InterviewingD. Extended Telephone InterviewsII. Focus GroupsIII. Participant-Observation ResearchIV. Data AnalysisV. Ethical QuestionsVI. Summary10. Quantitative Research InterviewsI. Public Opinion SurveysII. The Polling Process. Questionnaire DevelopmentB. SamplingC. Interviewing III. What Can Go WrongIV. Intercept InterviewingA. Mall Intercepts. Exit Polling. Convenience InterviewsD. Mystery Shoppers. The Ethics of Audience Analysis. Pseudo-PollingVII. Summary11. Oral History InterviewsI. Elements of Oral History. Background ResearchB. Technical PreparationsC. The Oral InterviewD. The Written TranscriptE. Back to the LibraryF. More InterviewsG. Editing the NarrativeII. Oral History for Academic ResearchIII. Oral History as a Narrative of Family HistoryIV. Things to ConsiderV. Summary12. Interviews in ContextI. Forensic InterviewingA. Police InterviewsB. Lawyer InterviewsII. Medical Interviews Functions of Medical InterviewsBarriers to Effective Medical Interviews Types of Medical Interviews The Reverse Interview: What the Patient Should Ask the Doctor