Training in Interpersonal Skills: Pearson New International Edition : TIPS for Managing People at Work/
Material type: TextPublication details: Pearson, ISBN: 9781292033952Online resources: Click here to access onlineItem type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
e-Books | Central Library, Sikkim University | Not for loan | E-890 |
1. Skills: An Introduction
2. Self-Awareness: A Point of Departure
3. Self-Management: Clarifying Values, Setting Goals, and Planning
4. Applying Emotional Intelligence
5. Sending Interpersonal Messages
6. Listening and Reading Nonverbal Messages
7. Providing Feedback
8. Communicating Across Cultures
9. Setting Goals for Others
10. Coaching, Counseling, and Mentoring
11. Empowering People Through Delegation
12. Politicking
13. Applying Leadership Style
14. Managing Change
15. Facilitating Teamwork
16. Valuing Diversity
17. Ethical Decision Making
18. Creative Problem Solving
19. Resolving Conflicts
20. Persuading
21. Negotiating
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