Introduction to Management

Part One Management 1 The Management Process 2 2 History of Management Thought 32 3 Ethical Behavior and Social Responsibility 56 Part Two Environment 4 External Environment and Organizational Culture 84 5 International Management 106 6 Entrepreneurship and Small Business Management 134 Part Three Planning and Controlling 7 The Decision-Making Process 160 8 Fundamentals of Planning 192 9 Fundamentals of Control 216 10 The Strategic Management Process 238 Part Four Organizing 11 Fundamentals of Organizing 268 12 Organizational Change and Development 294 13 Human Resource Management 320 Part Five Leading 14 Essentials of Leadership 350 15 Foundations of Individual Behavior 376 16 Motivation Th eory and Practice 402 17 Teams and Teamwork 430 18 Communication, Conflict and Negotiation 458 Management Cases for Critical Thinking Chapter Cases C-1 Self-Test Answers AN-1 Glossary G-1 Endnotes EN-1 Organizational Index OI-1 Name Index NI-1 Subject Index SI-1