The Consumer Protection Act,1986: (68 of 1986) (Bare Act)/ Universal Law Publishing

THE CONSUMER PROTECTION ACT, 1986
CHAPTER I
PRELIMINARY
1. Short title, extent, conunencement and application
2. Definitions 3. Act not in derogation of any other law
CHAPTER II
CONSUMER PROTECTION COUNCILS
4. The Central Cor^umer Protection Council 5. Procedure for meetings of the Central Council 6. Objects of the Central Council
7. The State Consumer Protection Councils 8.- Objects of the State Council
BA. The District Consumer Protection Council 8B. Objects of the District Council
CHAPTER III
CONSUMER DISPUTES REDRESSAL AGENCIES
9. Establishment of Consumer Disputes Redressal Agencies 10. Composition of the District Forum
11. Jiuisdiction of the District Forum 12. Manner in which complaint shall be made
13. Procediue on admission of complaint 14. Finding of the District Forum 15. Appeal 16. ComposiHon of the State Commission ' • i. it i
17. Jurisdiction of the State Commission
17A. Transfer of cases
17B. Circuit Benches
18. Procedure applicable to State Commissions
18A. [Repealed]
19. Appeals
19A. Hearing of appeal 20. Composition of the National Commission
21. Jurisdiction of the National Commission 22. Power and procedure applicable to the National Commission
22A. Power to set aside ex parte Orders
22B. Transfer of cases
22C. Circuit Benches

22D. Vacancy in the office of the President •' 23. Appeal 34 24. FM.y o/orf4« RBMUail ^ 24A. Limitation period ^
24B. Administrative control 34
25. Enforcement of orders of the District Forum, tlie State Commission or the National Commission 35 26. Dismissal of frivolous or vexatious complaints 35 OfL 27. Penalties 27A. Appeal against order passed imder section 27 CHAPTER IV
MISCELLANEOUS
28. Protection of action taken in good faith
28A. Service of notice, etc.
29. Power to remove difficulties 29A. Vacancies or defects in appointment not to invalidate orders 30. Power to make rules 30A. Power of tlie National Commission to make regulations 31. Rules and regulation to be laid before each House of Parliament
THE CONSUMER PROTECTION RULES, 1987
Rules 40 1. Short .title, extent and commencement
2 Definitions . „ 2A. State Governments to recognise a laboratory as an appropriate laboratory . 3 The Constitution of the Central Con.sumor Protection Council and the Working Groups 4. Procedure of the Central Coimcil Place of the National Commission U Working I'""" . 43 Seal and emblem 43 8 Sitting of the National Commission 43 g staff of tlie National Commission . 43 ■ Fee for making complaints before District Forum rte IV » vT_i? I /^.r»«*»rviiccinn. ^ D. 6. 7.

9A. Fee or m. National Commission, State 45 10. Additional powe Commissi ' into the Consumer Welfare Fund 45 IDA. Credit o are not identified conveniently when cons j^grs in the National Commission lOB. Number of mern 11. Salaries, honor fjational Commission and members ^ President and L^^L^s ofTe National Commission 45 45 45 46
12A. Procedure for selection of members 47
13. Removal of President or members from office in certain circumstances 48
14. Procedure to be followed by the hJational Commission 48 14A. Appeals before National Commission 49 15. Procedure for hearing the appeal 50 15A. Sitting of the National Commission and signing of orders . . . 50 16. Marmer of deposit of amount in appeals before Supreme Court . . . 51 SCHEDULE I.— [Regions from which Minister-in-charge of Consumer Affairs of the two of the States to be changed by rotation— See rule 3(l)(c)l . . . 51 SCHEDULE 11.— [Union Territories from which an administrator to be changed by rotation—See rule 3(l)(ca)] . . . 51
THE CONSUMER PROTECTION REGULATIONS, 2005 ^
Regulations
1. Short title and commencement 52 2. Definitioirs 52 3. Arrangements in Consumer Forum 52 4. Dress code 52 5. Hearing hours 53 6. Cause List 53 7. Institution of complaints, appeals and revision petitions 53 8. Nomenclature to be given to the complaints, appeals and revision petitions 53 9. Scrutiny of complaint, appeal, petition and revision petition 53 10. Issue of notice 54 11. Adjournment \ 54 12. Hearing by Benches 55 13. Arguments gg 14. Limitation gg 15. Review gg 16. Appearance of Voluntary Consumer Organisations u 56 17. Ex-parte interim order * gg 18. Final order « gg 19. Rettun of institution and disposal of cases 57 20. Preservation of records g7 21. Certified copy gy 22. Inspection of records 58 23. Filing of criminal complaint 58 24. Practice Directions gg 25. Parcsha Yad-dast gg 26. Miscellaneous gg
MODEL SPECIMENS
• Notice before filing a complaint 59
• Complaint gO • Affidavit in support of complaint 62 • Reply to the complaint