Six key communication skills for records and information managers / (Record no. 216329)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 05844cam a2200589 a 4500 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | UMI |
| 019 ## - | |
| -- | 890441440 |
| -- | 890530779 |
| -- | 898039903 |
| -- | 1105175915 |
| -- | 1105573826 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781780634630 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1780634633 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1322109362 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781322109367 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1843347822 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781843347828 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Neal, Kenneth Laurence. |
| 245 10 - TITLE STATEMENT | |
| Title | Six key communication skills for records and information managers / |
| Statement of responsibility, etc. | Kenneth Laurence Neal. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Oxford, UK : |
| Name of publisher, distributor, etc. | Chandos Pub., |
| Date of publication, distribution, etc. | 2014. |
| 300 ## - DESCRIPTION | |
| Extent | 1 online resource (xxv, 154 pages) |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover; Six Key Communication Skills for Records and Information Managers; Copyright; Contents; List of tables; List of abbreviations; Acknowledgements; About the author; Introduction: why communication skills for records and information managers?; Communication drives success; Effectively communicating is more challenging than ever; The solution: six simple skills; The business case; Meeting the challenge; 1 Be brief: how brief?; Guidelines for brevity; It's not easy being brief; Make your writing more readable; Three best practices for being brief; Notes. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 2 Be clear: is my proposal full of jargon?The fuzziness of language; A sea of acronyms and jargon; Straight talk and likability; Retaining a sense of humanity; A campaign for plain English; Your job has been ''demised''; Put cliche� s in the delete folder; Avoid focusing on yourself; Notes; 3 Be receptive: am I asking questions and listening?; They didn't even listen; The one-two punch; A records management nightmare; Why we don't ask more questions; Questions encourage answers; Every word counts; Quality questions get quality answers; Communicating with upper management. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The second advantage of questionsBe an investigative reporter; Obstacles to getting information; The third advantage of questions; Out of your right mind; Ineffective questions; The better approach; Back to the one-two punch; Challenges to listening; What you don't hear can hurt you; What you do hear can help you; The persuasion factor; Give them psychological air; Keys to better listening; Taking it to a whole new level; Notes; 4 Be strategic: what am I trying to achieve?; The principle of creating things twice; Keeping the end in mind; Strategic versus expressive communication. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Avoid being a ''yelling coach''The biggest communication mistake; The relationship factor; The credibility factor; The connection factor; The core beliefs factor; The personal needs factor; Meeting the challenge; Strategic communication par excellence; A question of style; Grove swings the bat; Rockefeller calls their bluff; It begins with solutions; Lack of accountability; A creative solution; Executive-level buy-in; Tangible business benefits; Work your network; A lesson from Mandela; Six months and 18 people; Nothing convinces like conviction; Notes. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 5 Be credible: why should you believe me?Taking the time to understand; Two actions that counted; ''I've heard enough!''; Communicate honestly; What do you see?; Taking it too far; Deactivate your invisible fence; Tips for being honest and authentic; Knowing your stuff; The key word: ''perceived''; What if you're not competent?; Get competent; Team competence; Show respect; My wallet was stolen, not my bus pass; The waiter rule; Who cleans your dorm?; Continue to grow; How to get better; Being credible is critical; Notes; 6 Be persuasive: are you persuaded yet?; Saga of the sonic jacket. |
| 650 #0 - SUBJECT | |
| Keyword | Communication in information science. |
| 650 #0 - SUBJECT | |
| Keyword | Business communication. |
| 856 40 - ONLINE RESOURCES | |
| url | https://www.sciencedirect.com/science/book/9781843347828 |
| 758 ## - | |
| -- | has work: |
| -- | Six key communication skills for records and information managers (Text) |
| -- | https://id.oclc.org/worldcat/entity/E39PCFByQGfXGwjx37FR3V8Bfq |
| -- | https://id.oclc.org/worldcat/ontology/hasWork |
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