Initial Interviewing: what students want to know/ (Record no. 182602)

MARC details
000 -LEADER
fixed length control field 04909nam a2200145Ia 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0495501484
040 ## - CATALOGING SOURCE
Transcribing agency CUS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 158.39
Item number MCC/I
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name McClam,Tricia
245 #0 - TITLE STATEMENT
Title Initial Interviewing: what students want to know/
Statement of responsibility, etc. Tricia McClam,
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Australia:
Name of publisher, distributor, etc. Cengage Learning,
Date of publication, distribution, etc. 2010.
300 ## - PHYSICAL DESCRIPTION
Extent 80 p.
Other physical details PB
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note CHAPTER I Introduction to the Initial Interview i<br/>Why Do People Come for Help Today? 2<br/>How Do People Know Where to Go for Help? 2<br/>What Is the Difference Between a Helping Relationship and<br/>a Friendship? 3<br/>What Is the Helping Process? 3<br/>What Are Some of the Professional Organizations That Focus<br/>on Helping Others? 4<br/>How Does the Initial Interview Fit into the Helping Process? 4<br/>What Is an Initial Interview? 5<br/>How Long Is an Initial Interview? 6<br/>Where Does the Initial Interview Take Place? 6<br/>What Exactly Is the Structure of an Initial Interview? 7<br/>Contact and Connection 7<br/>The Essence 7<br/>The Close 7<br/>What Types of Interviews Are There? 8<br/>What Do All Helping Interviews Have in Common? 9<br/>References 10<br/>CHAPTER 2 Contact and Connection n<br/>Why Is the First Contact with the Interviewee so Important? 12<br/>How Does the Interviewee View the First Meeting? 12<br/>How Important Is the First Impression? 13<br/>How Can I Make a Good Initial First Impression? 13<br/>Does the Interview Begin When the Client Walks in the Door? 14<br/>How Do I Arrange the Interview Setting to Facilitate Relationship<br/>Building? 14<br/>What Plans Should I Make for the Interview? 15<br/>Should I Establish Goals for the Interview? 16<br/>How Do I Greet the Interviewee? 16<br/>What About Introductions? 17<br/>What Should I Share About Myself? 17<br/>How Do I Break the Ice? 18<br/>References 21<br/>CHAPTER 3 Rapport and Relationship 22<br/>Why Build a Relationship? 23<br/>What Is Rapport? 23<br/>How Does an Interviewer Achieve Rapport With Another<br/>Person? 23<br/>What Determines if You have Successfully Established Rapport with<br/>the Interviewee? 24<br/>What About That Client Whose World or Behavior Is so Different<br/>from Mine? 24<br/>How Do I Get Another Person to Trust Me? 25<br/>Are There Things I Shouldn't Say? 25<br/>What Is the Best Way to Help the Interviewee Feel Secure in an<br/>interviewing Situation? 26<br/>^ Relationship with a Person Who Comes<br/>w"am Hdp? is Referred but Doesn't<br/>How Do I Help a Person Like This Open Up? 27<br/>What Kind of Nonverbal Behavior Will Help Me Establish a<br/>Relationship During This Initial Encounter? 27<br/>How Do You Use Verbal Communication to Build the Relationship? 28<br/>It Seems Like I Am Getting a Sense of Working Together with the Client.<br/>What Can I Call This? 29<br/>References 3I<br/>CHAPTER 4 Skills and Strategies 32<br/>What Are Those Skills that Will Help Me with Problem^<br/>Identification? 33<br/>Is it Okay to Ask Questions? 34<br/>When Is a Question a Good Idea? 35<br/>What Type of Questions Should I Ask? 35<br/>And How Do I Ask? 36<br/>What Are Some Other Ways to Elicit Information During the<br/>Interview? 36<br/>What is Referral? 37<br/>I've Identified a Client Need that I Can't Meet. Is This When<br/>I Refer? 37<br/>Making a Referral Doesn't Mean I've Failed, Does It? 37<br/>I've Decided to Refer. What's the Key to a Successful Referral? 38<br/>How Will I Know Where to Refer? 39<br/>What Communication Skills Are Going to Be Mpst Useful? 40<br/>Do I Need to Evaluate Referrals? 40<br/>References 43<br/>CHAPTER 5 Data and Documentation 45<br/>What Does Data Have to Do with the Initial Interview? 45<br/>Does Every Interviewee Have a Case File? 46<br/>What Information Do I Need to Acquire to Help the Interviewee? 46<br/>Where Do I Get All of the Information That I Need? 48<br/>What Is a Medical Evaluation/Report? 48<br/>What Is the Psychological Evaluation/Report? 48<br/>What is a Social History? 49<br/>How Do I obtain a Release of Information? 50<br/>Why Do I Need to Provide Documentation of the Initial Interview? 51<br/>How Do I Document What I Learned in the Initial Interview? 52<br/>Are There Any Guidelines to Follow When I Write My Notes About<br/>the Interview? 53<br/>References 56<br/>CHAPTER 6 Roles and Responsibilities 57<br/>What Are My Roles and Responsibilities? 58<br/>Am I Really Going to Be Able to Help Anyone With My Limited<br/>Skills? 58<br/>What Do I Do If I Don't Know or Don't Understand Something? 59<br/>How Can I Make the Most of Supervision? 59<br/>What if I Make a Mistake? 60<br/>How Do I Know if I Have Helped Someone? 60<br/>How Can 1 Keep the Issues That Interviewees Have from<br/>Affecting Me? 61<br/>How Will I Know if I'm Burning Out? 61<br/>What Can I Do to Prevent Burnout? 62<br/>These Days Safety Seems to be a Real Concern. What Can I Do to Make<br/>Sure I'm Safe at Work? 63<br/>Agency Level 63<br/>Individual Level 63<br/>How Will I Know When I've Done All I Can Do to be Helpful? 64<br/>How Will I Know When to End the Interview? 65<br/>What Are My Ethical and Legal Obligations as an Interviewer? 66<br/>What Am I Legally Responsible to Tell Authorities about What an<br/>Interviewee Tells Me? 66<br/>What if I Think the Person Is Suicidal? 67<br/>What Are the Boundaries Between the Interviewee and Me? 67<br/>What Happens After the Initial Interview? 68
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