Operations management/ (Record no. 176617)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00364nam a2200133Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781412919036 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | CUS |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 |
| Item number | BET/O |
| 245 #0 - TITLE STATEMENT | |
| Title | Operations management/ |
| Sub title | a strategic approach |
| Statement of responsibility, etc. | Bettley,Alison [ed.] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | London: |
| Name of publisher, distributor, etc. | Sage publications, |
| Date of publication, distribution, etc. | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 313 |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | IntroductionTHEME 1: OPERATIONS AS STRATEGY Operations-Based Strategy - Robert Hayes and David Upton Resource-based Competition and the New Operations Strategy - St[ac]ephane Gagnon Stakeholder Capitalism and the Value Chain - Edward Freeman and Jeanne Liedtka Managing the Transition from Products to Services - Rogelio Oliva and Robert KallenburgIn Defense of Strategy as Design - Jeanne Liedtka THEME 2: APPROACHES AND TECHNIQUES Leveraging Management Improvement Techniques - Kenneth Euske and Steven PlayerA Critical Examination of the Business Process Re-Engineering Phenomenon - Stefano BiazzoBest Practice in Business Excellence - John Oakland, Steve Tanner and Ken GaddThe Fallacy of Universal Best Practices - H J Harrington THEME 3: THE ROLE OF TECHNOLOGY Technology, the Technology Complex and the Paradox of Technology Determinism - James Fleck and John Howells IT-Enabled Business Transformation - N Venkatraman From Automation to Business Scope Redefinition Executive Forum - Robert M Price Technology and Strategic AdvantageTechnology Infusion in Service Encounters - Mary Jo Bitner, Stephen Brown and Matthew Meuter Integrating Environmental Issues into the Mainstream - Linda Angell and Robert Klassen An Agenda for Research in Operations Management THEME 4: HUMAN ISSUES Seven Practices of Successful Organizations - Jeffrey PfefferA Framework for Linking Culture and Improvement Initiatives in Organizations - James Detert, Roger Schroeder and John Mauriel Empowering Service Employees - David Bowen and E LawlerClient Co-Production in Knowledge-Intensive Business Services - Lance Bettencourt et al |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | AC Sinha Collection |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Accession number | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library, Sikkim University | Central Library, Sikkim University | General Book Section | 29/08/2016 | 658.5 BET/O | P31618 | 29/08/2016 | General Books |