Communicating change: how to win employee support for new business directions/ (Record no. 163535)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01266pam a2200301 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0070364524 (acidfree paper) : |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | CUS |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.45 |
| Item number | LAR/C |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Larkin, TJ. |
| 245 10 - TITLE STATEMENT | |
| Title | Communicating change: how to win employee support for new business directions/ |
| Statement of responsibility, etc. | TJ and Sandar Larkin. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | c1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 252 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part I: Communicate Directly to Supervisors.<br/>Target Supervisors.<br/>Don't Go Directly to the Front Line.<br/>Don't Trickle Down through Middle Management.<br/>Middle Managers: Improving Their Communication.<br/>Communicating Customer Service.<br/>Communicating New Technology.<br/>Communicating a Downsizing.<br/>Communication Training is Not the Answer.<br/>Making Supervisors Number One Priority.<br/><br/>Part II: Use Face-to-Face Communication.<br/>If It's Not Face-to-Face, It's Not Communication.<br/>Video.<br/>Briefing Meetings.<br/>Company Newspaper.<br/>Suggestion Schemes.<br/>Employee Attitude Surveys.<br/>Putting Your Communication to the Test.<br/><br/>Part III: Communicate Relative Performance of Local Work Area.<br/>Your Employees Don't Care About the Company.<br/>Communicating Quality: Better or Worse Than Competitor's.<br/>Communicating Quality: Looking In-House.<br/>Communicating Customer Service Performance.<br/>Stop Communicating Values.<br/>If You're the Boss, Communicate Performance.<br/>How to Communicate When Everything is Uncertain. |
| 650 #0 - SUBJECT | |
| Keyword | Communication in personnel management. |
| 650 #0 - SUBJECT | |
| Keyword | Industrial relations. |
| 650 #0 - SUBJECT | |
| Keyword | Organizational change. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Larkin, Sandar. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Accession number | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library, Sikkim University | Central Library, Sikkim University | General Book Section | 29/08/2016 | 658.45 LAR/C | P18445 | 29/08/2016 | General Books |