Effective library and information centre management /
Bryson, Jo
Effective library and information centre management / - 2nd ed. - London : Ashgate Publishing , 1999 - 428 p.
PART 1 UNDERSTANDING THE ROLE OF MANAGER
1 Introduction to management
FART 2 UNDERSTANDING THE ENVIRONMENT
2 Strategic influences on information services
3 Strategies for understanding the environment
PART 3 MANAGING THE ENVIRONMENT THROUGH
INTEGRATED PLANNING
4 Strategic planning
5 Human resource planning
6 Information planning
7 Technology planning
8 Financial planning and economic analysis
PART 4 CREATING THE CORPORATE ENVIRONMENT
9 Corporate culture
10 Politics
11 Policy-making
12 Creativity and intrapreneurship
. 13 Managing expertise
PART 5 GETTING THINGS DONE IN THE CORPORATE
ENVIRONMENT
14 Leadership
15 Power, influence, authority and delegation
16 Decision-making
17 Networking
18 Group dynamics
19 Team-building
20 Motivation
21 Conflict management
22 Negotiation
23 Change management
PART 6 MANAGING AND COMMUNICATING INFORMATION
IN THE CORPORATE ENVIRONMENT
24 Personal communication
25 Internal communications
26 External communications
27 Managing corporate information
28 Managing the information life cycle
FART 7 MANAGING THE INDIVIDUAL
29 Stress management
30 Career planning and personal development
FART 8 MANAGING RISK
31 Return on investment
32 Security
33 Risk management and business continuity
FART 9 SERVICE DELIVERY
34 Competitive strategies: strategic marketing
35 Quality control
36 Customer focus
37 Outsourcing service delivery
38 Performance measurement and evaluation
EPILOGUE
39 The final strategy
9780566076916 (pb)
020.68 / BRY/E
Effective library and information centre management / - 2nd ed. - London : Ashgate Publishing , 1999 - 428 p.
PART 1 UNDERSTANDING THE ROLE OF MANAGER
1 Introduction to management
FART 2 UNDERSTANDING THE ENVIRONMENT
2 Strategic influences on information services
3 Strategies for understanding the environment
PART 3 MANAGING THE ENVIRONMENT THROUGH
INTEGRATED PLANNING
4 Strategic planning
5 Human resource planning
6 Information planning
7 Technology planning
8 Financial planning and economic analysis
PART 4 CREATING THE CORPORATE ENVIRONMENT
9 Corporate culture
10 Politics
11 Policy-making
12 Creativity and intrapreneurship
. 13 Managing expertise
PART 5 GETTING THINGS DONE IN THE CORPORATE
ENVIRONMENT
14 Leadership
15 Power, influence, authority and delegation
16 Decision-making
17 Networking
18 Group dynamics
19 Team-building
20 Motivation
21 Conflict management
22 Negotiation
23 Change management
PART 6 MANAGING AND COMMUNICATING INFORMATION
IN THE CORPORATE ENVIRONMENT
24 Personal communication
25 Internal communications
26 External communications
27 Managing corporate information
28 Managing the information life cycle
FART 7 MANAGING THE INDIVIDUAL
29 Stress management
30 Career planning and personal development
FART 8 MANAGING RISK
31 Return on investment
32 Security
33 Risk management and business continuity
FART 9 SERVICE DELIVERY
34 Competitive strategies: strategic marketing
35 Quality control
36 Customer focus
37 Outsourcing service delivery
38 Performance measurement and evaluation
EPILOGUE
39 The final strategy
9780566076916 (pb)
020.68 / BRY/E