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Business process management : practical guidelines to successful implementations/

Jeston,John

Business process management : practical guidelines to successful implementations/ John Jeston and Johan Nelis - 3 rd ed. - New York: Routledge, 2013.

Part I: Frequently asked questions

Part II: BPM - how do you do it?

Part III: Case Studies and BPM Maturity

Part IV: Appendices

ISBN: 9780415641753

Subjects--Topical Terms:
Reengineering (Management)

Dewey Class. No.: 658.533 / JES/b

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