Agents of change: crossing the post-industrial divide/
Heckscher, Charles C.
Agents of change: crossing the post-industrial divide/ Charles Heckscher - Oxford ; New York : Oxford University Press, 2003. - 237 p. ; 25 cm.
Includes bibliographical references (p. [223]-228) and index.
Part I: Introduction
1. Introduction
2. Overview of the Cases
Part II: Cases
3. AT&T: Cooperation Is Not Enough
4. Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement
5. Lucent: Towards Strategic Engagement
6. Electricite de France: Moving Towards the National Policy Level
Part III: The Intervention Approach
7. A 'Full Engagement' Approach to Intervention
8. Techniques and Methods
9. The Consultant Role: Transference and Counter-Transference
Part IV: The Emerging Stakeholder Regime
10. Assessing the Interventions: Achievements and Limitations
11. The Current Impasse
12. Towards Post-Industrial Relations
0199261741 (hbk. : alk. paper) 019926175X (pbk. : alk. paper)
Organizational change.
Pressure groups.
Industrial relations.
Organizational change
658.406 / HEC/A
Agents of change: crossing the post-industrial divide/ Charles Heckscher - Oxford ; New York : Oxford University Press, 2003. - 237 p. ; 25 cm.
Includes bibliographical references (p. [223]-228) and index.
Part I: Introduction
1. Introduction
2. Overview of the Cases
Part II: Cases
3. AT&T: Cooperation Is Not Enough
4. Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement
5. Lucent: Towards Strategic Engagement
6. Electricite de France: Moving Towards the National Policy Level
Part III: The Intervention Approach
7. A 'Full Engagement' Approach to Intervention
8. Techniques and Methods
9. The Consultant Role: Transference and Counter-Transference
Part IV: The Emerging Stakeholder Regime
10. Assessing the Interventions: Achievements and Limitations
11. The Current Impasse
12. Towards Post-Industrial Relations
0199261741 (hbk. : alk. paper) 019926175X (pbk. : alk. paper)
Organizational change.
Pressure groups.
Industrial relations.
Organizational change
658.406 / HEC/A