The professional communication toolkit/
Whalen, D Joel
The professional communication toolkit/ D Joel Whalen and Tina M Ricca - USA: Sage, 2007. - 284 p.
Effective communication: it's not about you --
Message strategies what to speak & what to write: attitude is 90% of speaking --
The power and limitations of speaking --
--
When you're afraid to communicate: understanding anxiety and fear --
Managing communication anxiety: action steps you can take --
Making people believe you: persuasive communication --
Message packaging strategies for formatting presentations: how you say it --
Message delivery performing the presentation --
Writing e-mails and memos with high communication factor --
Communicating with tables, graphs & charts: your visual toolbox --
Maximum powerpoin
9781412927161
658 / WHA/P
The professional communication toolkit/ D Joel Whalen and Tina M Ricca - USA: Sage, 2007. - 284 p.
Effective communication: it's not about you --
Message strategies what to speak & what to write: attitude is 90% of speaking --
The power and limitations of speaking --
--
When you're afraid to communicate: understanding anxiety and fear --
Managing communication anxiety: action steps you can take --
Making people believe you: persuasive communication --
Message packaging strategies for formatting presentations: how you say it --
Message delivery performing the presentation --
Writing e-mails and memos with high communication factor --
Communicating with tables, graphs & charts: your visual toolbox --
Maximum powerpoin
9781412927161
658 / WHA/P