Front Cover; Title Page; Copyright Page; Brief Contents; Contents; Preface; About the Authors; Part 1 Introduction; Chapter 1 Managing Today; Who Are Managers and Where Do They Work?; What Three Characteristics Do All Organizations Share?; How Are Managers Different from Nonmanagerial Employees?; What Titles Do Managers Have?; Classic Concepts in Today's Workplace; What Is Management?; 3 Ways To Look At What Managers Do; 4 Functions Approach; Management Roles Approach; Skills and Competencies; Is the Manager's Job Universal?; Why Study Management?; Making Ethical Decisions inToday's Workplace What Factors Are Reshaping and Redefining Management?Why Are Customers Important to the Manager's Job?; Managing Technology In Today's Workplace Is It Still Managing When What You're Managing Are Robots?; Why Is Innovation Important to the Manager's Job?; Importance of Social Media to the Manager's Job; Importance of Sustainability to the Manager's Job; What Employability Skills Are Critical for Getting and Keeping a Job?; Wrapping It Up . . .; Knowing: Getting Ready for Exams and Quizzes; Chapter Summary By Learning Outcome; Discussion Questions; Applying:Getting Ready for the Workplace Management Skill Builder Becoming Politically AdeptExperiential Exercise; Case Application #1-Training Better Managers ... Now at Walmart; Case Application #2-Managing without Managers; Case Application #3-Destroying the World; Endnotes; History Module: A Brief History of Management's Roots; Early Management; Classical Approaches; Other Early Twentieth-Century Contributors: A DiversityPerspective; Behavioral Approach; Quantitative Approach; Contemporary Approaches; Endnotes; Chapter 2 The Manager as Decision Maker; How Do Managers Make Decisions?; What Defines a Decision Problem? What Is Relevant in the Decision-making Process?How Does the Decision Maker Weight the Criteria and Analyze Alternatives?; What Determines the Best Choice?; What Happens in Decision Implementation?; What Is the Last Step in the Decision Process?; What Common Errors Are Committed in the Decision-making Process?; What Are The 3 Approaches Managers Can Use To Make Decisions?; Rational Model; Bounded Rationality; Classic Concepts in Today's Workplace; Intuition and Managerial Decision Making; Managing Technology in Today's Workplace Making Better Decisions With Technology What Types of Decisions and Decision-making Conditions Do Managers Face?How Do Problems Differ?; How Does a Manager Make Programmed Decisions?; How Do Nonprogrammed Decisions Differ from Programmed Decisions?; How Are Problems, Types of Decisions, and Organizational Level Integrated?; What Decision-making Conditions Do Managers Face?; How Do Groups Make Decisions?; What Are the Advantages and Disadvantages of Group Decision Making?; When Are Groups Most Effective?; Making Ethical Decisions inToday's Workplace; How Can You Improve Group Decision Making?